Banco Ciudad accelerates innovation and reduces time to market with AI, powered by Microsoft 365 Copilot, Copilot Studio, and Azure | Microsoft Customer Stories
Organizations across industries are using AI to work smarter and faster. This customer story highlights how Banco Ciudad leveraged Microsoft 365 Copilot to automate manual tasks, speed decision-making, and enhance collaboration. Read how this results in faster innovation and reduced time to market. Contact Ozkar Services to explore how Microsoft solutions can help your business achieve similar outcomes.
How has Banco Ciudad utilized AI to improve productivity?
Banco Ciudad has implemented Microsoft 365 Copilot, Copilot Studio, and Azure to automate tasks and develop AI agents. This strategy has allowed the bank to free up 2,400 hours annually, enabling employees to focus on higher-value tasks without downsizing. The bank has also projected a total impact of USD75,000 per month through these AI initiatives.
What benefits have been observed from AI integration?
Since integrating AI, Banco Ciudad has seen significant benefits, including saving over USD14,500 per month from call center sentiment analysis and nearly 900 additional hours saved monthly through AI-driven efficiencies. Additionally, 90% of employees have expressed approval of the AI agents used for credit card and loan processes.
What is the role of the AI Center of Excellence?
The AI Center of Excellence at Banco Ciudad was established to centralize and lead the bank's AI strategy, aligning initiatives with organizational goals. In its first six months, the CoE developed over ten AI agents to automate various tasks, and it aims to double that number to further enhance impact and efficiency across the bank.
Banco Ciudad accelerates innovation and reduces time to market with AI, powered by Microsoft 365 Copilot, Copilot Studio, and Azure | Microsoft Customer Stories
published by Ozkar Services
Ozkar Services has provided Managed I.T Services to small to mid-size companies for over 15 years. Our services include System Monitoring, Proactive Maintenance, Network Security Monitoring, Remote & Onsite Support, and Security Incident Support. Some of our Core Competencies include; Computer System Managed IT Services, Cloud Services, Data Center Services, Professional Services, Network Support & Maintenance, Computer Disaster Recovery Solutions, Security Alarm System Sales, Data Processing and Web Hosting, Software & Application Implementation & Hosting.
Our services have helped many customers reduce IT downtime, security incidents, and cost while increasing their productivity by providing proactive I.T management. At Ozkar Services, we are committed to exceeding your expectations and ensuring your complete satisfaction. Our team believes in collaborative approach to finding the best solution for our customers I.T related issues.
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